Refund Policy
Last changed: 23/05/2026 · Effective: 23/05/2026
By purchasing access to afkclient.pro ("Service"), you agree to this policy. The Service is digital content delivered immediately upon purchase. Before completing your purchase, you are asked to expressly consent to immediate delivery and to acknowledge that you lose your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (or equivalent legislation in your jurisdiction).
1. When We Will Refund
We will issue a refund where, within 7 days of purchase, you experience a service failure on our end:
- Access not delivered: Payment was successful but a technical error on our end prevented your access from being activated.
- Service failure: The Service was substantially unavailable or broken due to an issue on our end. A full or partial refund may be issued at our discretion.
2. When We Will Not Refund
No refund will be issued for:
- Change of mind or unused access time.
- Third-party bans or restrictions.
- Issues on your end (equipment, connection, Minecraft account).
- Account suspension under our Terms of Service.
- Minor or temporary interruptions.
3. How to Request a Refund
Email support@afkclient.pro within 7 days of purchase with your Discord username, payment date and amount, and reason for the request. We will respond within 5 business days. Approved refunds are returned to the original payment method via our payment provider; processing time is outside our control.
4. Chargebacks
If you have a payment dispute, please contact us first so we can resolve it directly. Filing a chargeback without contacting us will result in permanent account suspension.
5. Statutory Rights
Nothing in this policy affects your mandatory statutory consumer rights under the laws of your jurisdiction.
6. Changes
We may update this policy at any time. Changes take effect when posted on this page with an updated effective date.
7. Contact
Questions: support@afkclient.pro